Source:Statista
Over 60% of people believe social media news is fake and brand trust is at an all-time low.
52% of U.S. news sites reported fake news stories. 91% of journalists feel like they’ve lost trust (source: Cision Report). Your reputation has a direct impact on your bottom line, stock value and ability to attract top talent.
With 40% of consumers putting their faith in search engines and peer reviews, how can a brand gain and maintain consumer share of mind and credibility in today's marketplace? Baker Creative has proven experience in converting frustrated consumers into long-time loyal customers.
Media and influencers can amplify messages regarding your brand within hours.
We understand time is of the essence. Baker Creative can craft an effective crisis management plan, key messaging and management to ensure the right story is consistently delivered the first time across relevant channels.
Our reputation management plan can help you:
• Forecast potential brand crisis
• Evaluate and beta test new concepts, ideas and solutions
• Manage media relationships
• Customize your products, services, add-ons and features to meet needs and wants of your customers
• Roll out new products/services
• Manage online customer and employee reviews
• Improve customer service, satisfaction and retention
• Serve your customers what they really need
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