While AI should not entirely replace human interaction in the restaurant industry, it is certainly helpful in making the dining experience easier for everyone.

What makes a sit-down restaurant experience so special to patrons is attentive, pleasant human interaction and traditional old-fashioned service. With the incorporation of AI in the restaurant industry, it can be difficult to balance customer service with automation.

In the food industry, AI is utilized to streamline food service processes, reduce production costs, and decrease the physical workload of restaurant staff. Restaurant executives are largely supportive of artificial intelligence in restaurants, both behind the scenes and as part of the customer experience, and expect AI to grow in the food industry over the next few years alone. Already, a customer can simply go through the food ordering process at nearly any restaurant with little more than a touchscreen and a small greeting by human restaurant staff if they wish.

The appeal and convenience of AI sounds ideal to the restaurant owner and operator, but when guests are…

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