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The Art of Thank You in a Digital Age.

Do you appreciate your customers? Of course you do, but how well do they know it? According to “The Service Advantage” by Karl Albrecht, 96.7 percent of dissatisfied customers never notify the business of the bad experience.

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Posted on May 24, 2011

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Simplify Your Niche for Bigger Profits.

Ever wonder why Carlo’s Bake Shop of TLC and Discovery Family’s “Cake Boss” fame is the crème de la crème of the baking world? They know what they are good at. They stick to it. And, they keep perfecting it.

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Posted on April 26, 2011

in Business

Go Green Without “Greenwashing”.

Consumers demand eco-friendly products in hopes they are making better choices for the future. No one knows exactly how much effect “green” alternatives will have long term, but for now, the public has spoken—loudly.

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Posted on March 3, 2011

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Best Spots on the Web for Businesswomen.

It’s no secret that businesswomen lead extraordinarily busy lives. Commitments between work and home have you stressed and pressed for time. Here are some resources sure to help exhilarate and advise you while hopefully saving your sanity.

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Posted on February 11, 2011

in Business

Winter Safety.

You knew your favorite all-in-one gadget could be a lifesaver for your schedule but, did you know it could literally help save you or someone you know in an emergency?

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Posted on December 13, 2010

in Business

Crisis Planning: How Secure is Your Business?

Life can be unpredictable—personally or professionally. Planning for the unknown could help relieve some of the headaches should the unthinkable occur. Recently, a client came across a personal issue that became a public relations nightmare.

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Posted on December 1, 2010

in Business

Trying to Get Your “Sexy Back”?

Being sexy begins between the ears. You can wear the prettiest outfit, a form-fitting shirt, the right color, and still feel uncomfortable in your shoes. It’s all about confidence. Besides, sexy in general

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Posted on November 3, 2010

in Business

Does Bad Behavior Rule?

Does society reward poor, rude, out of control behavior? With so many high school dramas, political ads, cheating athletes, and housewives of wherever on TV, us regular gals are getting a bad rap.

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Posted on November 1, 2010

in Business

Making True “Friends” Through Social Media.

Last night, I had dinner with friends, one of whom is adamantly anti-social media. He used the words time-wasting, life-sucking and personality-diminishing to describe one of the essential duties of my livelihood

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Posted on October 27, 2010

in Business

Writing + Technology = Migraine

Recently, I had a conversation with a communications professional friend of mine via text message that about made my head explode. Acronyms abound! I understand texts are meant for bits of information,

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Posted on October 19, 2010